Returns & Exchange
Returns & Exchange Policy
At Projectoris.com, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return or exchange it under the following conditions.
Returns
- You can return any item within 30 days of delivery.
- The item must be unused, in its original packaging, and in resellable condition.
- Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- To initiate a return, please contact us at info@projectoris.com with your order details.
Exchanges
- If you received a defective or incorrect item, we will provide a free exchange.
- Exchanges are subject to product availability. If the item is out of stock, we will issue a refund instead.
- To request an exchange, email us at info@projectoris.com with photos of the product issue.
Non-Returnable Items
- Items that are damaged due to misuse, improper handling, or modification.
- Products returned without original packaging or missing accessories.
- Digital/downloadable products (if applicable).
Refund Process
- Once we receive your return, we will inspect the item and process the refund to your original payment method.
- Refund times may vary based on your bank or payment provider.
- Shipping fees are non-refundable.
Contact Us
If you have any questions regarding returns or exchanges, feel free to reach out to us at info@projectoris.com. We’re here to help!
This Returns & Exchange At Projectoris.com, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return or exchange it under the following conditions.policy complies with applicable consumer protection laws, including GDPR for EU customers.
